Program Manager

Position: Program Manager

Department: Special Programs

Supervisor: Senior Manager, Special Programs

Property: Redwood City, CA

FLSA Status: Exempt


Organizational Placement: This position will be employed by Company Confidential to act as a full-time Program Manager to manage security training as well as specialized security and emergency medical services to the Principal, family members, friends, visitors and guests, associates and affiliated entities, and company employees, worldwide. The Program Manager will regularly work with all company departments. The Program Manager will from time to time take direction from the Chief Executive Officer. The Program Manager will work in direct contact from time to time with the Principal, family members, friends, visitors and guests, associates and affiliated entities; company employees; and others providing goods and services to the Principal.


Primary Purpose and Function:Under the direction of the Senior Manager, Special Programs, the Program Manager will have two main areas of focus: creating and managing organizational security training initiatives and leading and supervising members of the Special Programs teams during global security operations.


Essential Functions and Responsibilities:

  • Directly supervise agents and contractors assigned to special programs plans and training, carrying out supervisory responsibilities in accordance with organizational policies and applicable laws

  • Create and manage team members’ schedules and supervise/schedule training and deployment assignments for team members and contractors

  • Build and refine curriculum for internal training across multiple security teams responsible for protecting designated personnel and assets

  • Craft and lead all aspects of content and programming to support medical training programs, including all certification and continuing education courses

  • Provide direction in assessment of student learning, including evaluation of instructors

  • Evaluate and select textbooks, workbooks, manuals, etc. for program delivery

  • Maintain inventory of program equipment and supplies

  • Lead vendor relationships as assigned by Senior Manager, Special Programs, managing costs for the team in a reasonable manner

  • Develop, monitor, and maintain accurate course and training files

  • Plan, manage, and supervise team members and security operations in maritime/austere environments, and other areas as required

  • Create policies and procedures as needed to improve the operational capability of the Special Programs team

  • Provides recommendations concerning safety and security measures for Principal and team members

  • Monitors potential risks to Principal, team, and affiliates, and mitigates or escalates as necessary

  • Conducts liaison activities with outside agencies and organizations as required

  • Travel as needed (approximately 35%)

  • Comply with all Company Policies and Procedures

  • Other related duties as assigned and upon request

Minimum Qualifications: Experience, Skills, and Certifications:

  • 5-10 years of operational security-related experience

  • 2 years in a personal security role supporting high-profile individuals

  • A combination of the following:

  • Bachelor's degree from a four-year college or university, or equivalent combination of education and experience;

  • 4 or more years in a branch of the armed services;

  • 3 or more years supervising military, government or private protection specialists

  • Documented successful completion of the following trainings: Anti-terrorism tactics, surveillance skills, close quarters combat, amphibious tactics skills, and CPR/first aid

  • Experience developing and delivering medical training curriculum

  • Experience working with and safeguarding confidential information

  • Ability to communicate orally and in writing effectively with both technical and nontechnical team members

  • People management experience

  • Must have a BSIS guard card

  • Must have or be able to obtain a BSIS firearms permit

  • EMT-B or higher certification, or obtain it within 6 months of employment

  • Possess valid unrestricted driver’s license, adequate vehicle insurance coverage, and vehicle for use in performing job duties

  • Possess a current passport and able to travel as needed, both domestically and internationally

  • Strong water and swimming skills

  • Jet-ski / tender operator skills and ability

  • Able and willing to follow the dress and grooming policy

  • Experience working as a team player

  • Drug free; must pass a drug screening and submit to periodic screenings throughout employment

  • Able to pass an in-house training assessment

Expected Work Habits:

  • Be prompt and on time to all meetings, scheduled work and all timelines established by the Senior Manager, Special Programs

  • Superior customer service skills and professional demeanor; responsive in a timely manner outside of regular business hours

  • Able to work collaboratively on a team as well as independently

  • Organized, able to follow through with projects

  • Excellent attention to detail with a high degree of accuracy

  • Able to multitask and prioritize competing action items

  • High-energy and ability to grasp new concepts quickly

  • Able to work under pressure with constant deadlines and changing priorities, maintaining a calm demeanor

  • Able to gracefully accept direct feedback

  • Able to handle very sensitive and highly confidential issues with diplomacy and discretion

  • Organized, efficient, punctual, reliable, proactive, self-starter with a track record of being self motivated

  • Personable and able to work with various individuals effectively

  • Flexibility, integrity and creative problem-solving skills

  • Must have and express a positive approach to problems and situations that may arise

Physical Demands and Requirements:

  • Able to pass the Company Protective Physical Ability Test, with or without reasonable accommodation, prior to the scheduled start date, and periodically as an employee

  • The Physical Ability Test is job-related and confirms physical requirements that are a business necessity for this position

  • Able to travel without assistance

  • Able to work irregular and/or extended hours

  • Able to regularly stand, walk, sit, use hands/manual dexterity, reach, stretch, stoop, kneel, crouch, crawl

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

  • Able to speak, hear, taste, and smell

  • Able to frequently climb or balance

  • Able to occasionally run and sprint

  • Able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds

  • While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions and occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; work with explosives and vibration

  • The noise level in the work environment is usually moderate

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

  • Strong swimming and water skills

  • Compliance with the COVID-19 Vaccination

To Apply: Please send resume to Kurt Hohan at khohan@rsgi.com

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